1. Company Information Officer
Blue Sky Distribution International (Pty) Ltd, trading as Equilibrium Healthcare, is responsible for facilitating PAIA access requests and related information rights processes.
2. Purpose Of This Manual
This manual explains what records may be requested, how to submit a request, and how we process requests in line with statutory obligations and operational security requirements.
3. Records Available On Request
- Corporate and governance records where disclosure is permitted.
- Operational, finance, procurement, and contractual records subject to legal limitations.
- Customer and service records, where the requester is entitled to access.
- Human resource and compliance records where lawfully disclosable.
4. How To Submit A Request
Send a written request with sufficient detail to identify the record, the legal basis for access, and your contact information to info@equilibriumhealthcare.co.za.
Where required, we may request identity verification before processing begins.
5. Fees, Timeframes, And Outcomes
Request and reproduction fees may apply according to PAIA regulations. We will communicate applicable fees, expected response timelines, and the outcome of your request in writing.
6. Grounds For Refusal
Access may be refused where records are protected by confidentiality, legal privilege, commercial sensitivity, or other grounds permitted under PAIA.
7. Contact For PAIA Requests
Email: info@equilibriumhealthcare.co.za
Office Hours: Monday to Friday, 09:00 to 17:00 (SAST)
Last updated: February 23, 2026.
This page is an operational summary for website users and does not replace the full statutory PAIA manual and forms where formally required.