1. Information We Collect
- Identity and contact details, such as name, email, and phone number.
- Account and order information related to products, subscriptions, and support.
- Optional wellness and profile details you choose to submit in the portal.
- Wearable wellness readings (where enabled), including step count, heart rate, and blood oxygen (SpO2).
- Account linkage identifiers needed to sync wearable readings to the correct member profile.
- Technical usage data (device, browser, and session metrics) for security and performance.
2. How We Use Personal Information
- To provide services, fulfill orders, and manage member access.
- To support account recovery, security monitoring, and fraud prevention.
- To improve user experience, product quality, and platform reliability.
- To communicate service updates, order notifications, and support responses.
2A. Wear OS and Health Data Processing
- Wear OS permissions such as BODY_SENSORS and ACTIVITY_RECOGNITION are used only to capture wellness readings for member-facing tracking features.
- Health readings are transmitted securely to Equilibrium Healthcare systems and displayed in the member dashboard.
- Wearable wellness readings are not sold and are not used for third-party advertising.
- The app supports wellness monitoring and is not intended for emergency, diagnostic, or treatment use.
3. Sharing And Processing
We may share information with trusted processors and service providers required to operate our services, including payments, hosting, and customer operations. Processing is limited to legitimate business and legal purposes. We do not sell personal or wellness data.
4. Data Security
We apply reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, and loss.
5. Retention
Personal information is retained only for as long as necessary to satisfy service delivery, legal, accounting, dispute, and regulatory obligations.
6. Your Rights
Subject to applicable law, you may request access, correction, deletion, or restriction of personal information, and may object to certain processing activities. For account-linked wearable readings, you may request correction or deletion through support.
7. Contact
For privacy-related queries or requests, contact info@equilibriumhealthcare.co.za.
Last updated: March 25, 2026.
This privacy summary is provided for website transparency and should be read together with relevant operational notices presented during account registration and checkout.